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KLOE
Health Check
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KLOE
Health Check
With the powers transferring
from the BFI to the Audit Commission in April 2008, inspection
for Benefit Services has changed.
The Audit Commission inspect based on the Key Lines of
Enquiry (KLOE) adapted for Housing and Council Tax Benefits.
Do you require assistance to understand exactly what
sort of standards of service delivery the inspection
is looking for?
We
can provide you with an independent review and assist you
to self-assess your service around the 6 main themes for
an inspection with the emphasis on improving
the outcomes
for ‘users’.
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What
has the service aimed to achieve?
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Is the service meeting
the needs of the community and/or users?
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Is the service delivering
value for money?
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What is the track
record for delivering improvement?
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How well does the
service manage performance?
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Does the service
have the capacity to improve? |
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