Organisation
Design
Performance
Management
Business
Process Review
Project
Management
Citizen
Access
Information
Sharing
Interim
Management
KLOE
Health Check
|
Information
Sharing
Are you looking to improve the sharing of customer “life
event” information across
your Authority?
Do you want to provide your customers with a positive
experience when they contact
your Council?
Are you making the most out of your Customer Relationship
Management solution?
Our
approach aims to assist Councils in defining the key information
to be shared
across the Council, utilising existing technologies
where ever possible, to achieve a
more formal and efficient
way of capturing and disseminating the “right information
right first time”
 |
We can
assist in defining the key customer information to
be shared across the Council, defining the Council
services that require the information and developing
the mechanism for sharing information.
|
|
We can support Councils
in developing key Service Awareness Sessions, so
that other services are made aware of their value
within the Authority, what their role is and what
information is important to share. This approach
to information sharing should not be underestimated
and has provided high value to Authorities we have
worked with in the past.
|
|
We can work with
you to develop an information sharing policy which
is agreed with all parties as the standard approach
to sharing information.
|
|
