Organisation
Design
Performance
Management
Business
Process Review
Project
Management
Citizen
Access
Information
Sharing
Interim
Management
KLOE
Health Check
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Citizen
Access
The principle of providing good customer service is
now at the “heart” of most Local Authorities’ operations,
but deciding on the best approach can often be difficult.
Indigo Edge has developed an approach that will aid
Councils to better understand how
to meet their citizens’ needs.
Using
analysis techniques we can gain a clear understanding of
the areas of your Customer Service operations that might
not be operating as effectively as they could be or areas
where performance or communication may be failing.
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Using
Business Process Redesign techniques, we can analyse
the boundaries between your front and back office
to understand and implement ways of reducing current
breakages in your “end to end” processes.
This will enable you to provide excellent customer
services.
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We can determine
the key number and type of resources required to
optimise organisational efficiency.
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We can support in
the design and implementation of the most efficient
processes and procedures required to run a streamlined
customer service centre.
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We can provide advice
and implement new ways of working with customers
through the use of existing or new technologies.
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