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About Us
Indigo Edge is a leader in delivering specialist support to
local government clients.
Across the UK, users of Indigo Edge products and services are
better able to meet the
challenges
of
local
authority service
delivery, be more responsive and more efficient.
With a proven track record in delivering real benefits to clients
through a structured
approach to change, our
client testimonials
speak for themselves.
Now entering its fourth year, the company has single-mindedly
pursued the vision of its founders,
Averil Milligan, Sarah Pritchard
and Helen Robertson. The company's core values are centred
on the
integrity and belief in the value of people, and delivering
real and sustainable change to customers.
This is what motivates
us to continue to support Authorities to succeed on their journey
of change.
Many customers benefit from the Indigo Edge way of working:
Commitment to analyse & understand customer
needs and the ability to deliver what we say we will deliver – ensuring
our customer’s performance excels.
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Helen
Robertson - Sarah
Pritchard - Averil
Milligan
Sarah has over 10 years experience working within Local Authority to deliver
change. Her career stemmed
from a more technical background within the large mainframe technology industry
helping to support and
analyse customer requirements and ensuring systems met the needs of the customer.
This led Sarah to
return to University to gain a BA (Hons) in Business Information Systems. Sarah
has extensive knowledge
in the area of Contact Management Strategy, focusing on areas such as Revenues
and Benefits Contact
Centres and also Corporate Contact Centres. She is also highly experienced in
process re-design and has
worked with a number of Councils to analyse and re-design processes to identify
more efficient and
customer focussed ways of working. |
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